Data Deletion Request — Virus Santé Communication

In Brief

If you have interacted with a Facebook Page or Instagram account of a healthcare clinic managed by Virus Sante Communication (comment, review, direct message), you may at any time request the deletion of your data from our internal systems.

How: send an email to jeff@viruscomm.ca with subject « Data Deletion Request ».

Timeline: deletion completed within 30 days, confirmation by email.

1. Data We Hold About You

When you have interacted publicly (comment, review) or privately (direct message) with a Facebook Page or Instagram Business account managed by Virus Sante on behalf of a clinic client, our systems may have retained:

Your public Facebook or Instagram name
Your public profile picture
The text content of your interaction
The timestamp of your interaction
Your Meta numerical identifier (page-scoped or app-scoped ID)
The star rating (1-5) if a Facebook review
Our internal classification of your interaction (category, sentiment, processing route)
The audit log of actions performed by our team on your interaction (who replied, when, what reply was published)

For full details, consult our Privacy Policy.

2. How to Request Deletion

Step 1 — Send the Email

Address your request to: jeff@viruscomm.ca

Exact subject to use: Data Deletion Request

Minimum email content:

Your full name as displayed on Facebook or Instagram during the interaction
The page concerned (name of the dental/medical clinic whose page you commented/reviewed, or to which you sent a private message)
The approximate timeframe of your interaction (month and year are sufficient)
If possible, a direct link to your comment/review (right-click on the date of the comment in Facebook → Copy link)
Optionally: a screenshot of the interaction concerned to facilitate identification

Example email:

Subject: Data Deletion Request

Hello,

My name is Marie Tremblay and I left a review on the Facebook Page of Clinique Dentaire Boca on May 1, 2026. I wish all data associated with this review to be deleted from your internal systems.

Link to the review: https://www.facebook.com/cliniqueboca/reviews/…

Please confirm the deletion by email.

Sincerely,
Marie Tremblay

Step 2 — Identity Verification

For security reasons (to prevent a third party from deleting your data without your knowledge), we may ask you to:

Confirm the request from the email address used in the initial submission (anti-impersonation check)
Provide an additional detail known only to you regarding the interaction (e.g. approximate date, approximate content)

This verification is done by email exchange and usually takes no more than 48 hours.

Step 3 — Effective Deletion

Once your identity is confirmed, we proceed with the deletion of:

Your name and profile picture from our database
The text content of your interaction from our database
Your Meta identifiers from our database
Any associated AI classification
Any KB enriched from your content

Partial retention: the audit log (an entry in our log indicating that a reply was published to an internal identifier, on a date, by a team member) is retained in anonymized form for 7 years to comply with our legal proof obligations. No data personally identifying you remains in this audit after deletion.

Step 4 — Confirmation

We confirm by email at the address of your request when the deletion is complete. Target timeline: 30 days maximum from identity confirmation (step 2). In practice, most requests are processed within 7-10 days.

3. What Cannot Be Deleted

3.1 Original Content on Facebook or Instagram

Important: the deletion of your data in our internal systems does not delete your comment, review, or message on the Facebook or Instagram side. To do that, you must:

For a comment or review on a page: go to the post, click the three small dots next to your comment, then « Delete ».
For a Messenger message: open the conversation, select your message, then « Delete for everyone ».
For a Facebook review: go to the Reviews tab of the page, find your review, click the three dots, then « Delete ».
For an Instagram comment: go to the post, swipe left on your comment, then « Delete ».

Once deleted on Facebook/Instagram, your interaction will no longer appear in our systems during the next scans (but a copy may remain in our internal database until your formal deletion request as above).

3.2 System Backups

Our system backups (performed daily and retained 90 days) may contain a copy of your data during this period. These backups are:

Encrypted and not accessible in normal reading
Automatically overwritten after 90 days
Never used to restore your data (except in the event of a major disaster, with immediate re-deletion)

If you explicitly request the purge of backups, indicate so in your email and we will do it (timeline: 90 days to guarantee overwrite of all cycles).

3.3 Data at Meta or Anthropic

We do not have the power to delete:

Data that Anthropic may have processed via the Claude API (but Anthropic does not retain content beyond what is strictly necessary for processing — see their privacy policy)
Data stored at Meta (Facebook, Instagram, Messenger). For these, contact Meta directly: https://www.facebook.com/help/contact/

4. Special Cases

4.1 Minor — Request by Parent or Guardian

If the request concerns a minor, the parent or guardian may make the request on their behalf. Attach proof of filiation (birth certificate, guardianship order) during identity verification.

4.2 Deceased Person

If you are the executor or relative of a deceased person, you may request the deletion of their data. Attach death certificate and proof of capacity (notarized mandate).

4.3 Group Request

If you represent multiple individuals (lawyer, ombudsman), send the request with mandates attached. Slightly longer processing time (45 days).

5. Appeals

If you are not satisfied with our handling of your request, you may:

Request a review by email to jeff@viruscomm.ca with subject « Data Deletion Appeal »
File a complaint with Quebec’s Commission d’accès à l’information:
- Website: https://www.cai.gouv.qc.ca
- Phone: 418 528-7741 or 1 888 528-7741
- Email: cai.communications@cai.gouv.qc.ca

6. Contact Us

For any question regarding this procedure:

Virus Sante Communication
Jeff Proteau, Privacy Officer
Email: jeff@viruscomm.ca
Website: https://virussantecommunication.ca